Meet the Team
Josh Kremer
I am an IT consultant/“contract CTO” specializing in providing oversight and direction to established businesses wishing to move into eCommerce, perform major eCommerce upgrades, and grow their online sales.
I am passionate about helping clients feel comfortable with their existing technologies through stabilization and improvement, while researching and testing new tools that lower costs, excite customers and grow sales.
My patient, straightforward approach helps empower clients by demystifying technical concepts, tools and trends, and brings clarity to the implementation and management of integrated eCommerce strategies. I strive for understanding through my direct communication style, enabling open, efficient dialogue for team collaboration.
Prior to consulting, I owned and operated an eCommerce company for 10 years in which we manufactured and distributed products worldwide through wholesale, retail, and online channels, and sold the business in 2013. Prior to this, I held technical and sales positions at IBM Canada, and owned/operated a community newspaper which sold in 2002 and still operates today.
Services
Shopify design, development and custom applications
Wordpress hosting, design, development and custom applications
Expert level support of Klaviyo, Shipstation, Mailchimp, Gorgias, Loop, Shopify Flow and several other ecommerce app platforms
eCommerce platform selection and migration
website speed optimization
ecommerce to financials integrations
CRM to ecommerce integrations
Adrianna Hepper
I am a business growth strategist, UX researcher and web developer, driven by pure curiosity and care to help increase conversion rates, and create better customer experiences.
Even after 20+ years as an entrepreneur and consultant, I am still amazed how conducting even a small amount of customer research can avoid mountains of costly mistakes. Since 1998, I have relied on user-experience (UX) research, and user testing to determine whether real data verifies our assumptions, to track the delights, disappointments and difficulties of a customer’s journey, and to implement changes to increase conversion rates.
Services
Thorough audits to identify what’s converting well + areas needing improvement
Conversion rate optimization + data tracking
Content + messaging improvement for sales flow + clarity
Website creation/improvement + maintenance
E Commerce setup/improvement
Digital marketing set up + strategy (email, SMS, social media)
Brand + logo creation/improvement
SEO
Training
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